At Nubimart, we are committed to providing a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange in accordance with the terms outlined below.

Eligibility for Returns

You may request a return if:

1. The item received is damaged, defective, or incorrect.
2. The item does not match the description on the platform.
3. The item is unused, in its original condition, and in original packaging

Return requests must be made within 7–14 days of receiving the item, depending on the seller’s policy.

Non-Returnable Items

The following items are generally not eligible for return:

1. Items that have been used, worn, or altered.
2. Perishable goods.
3. Personal care products and hygiene items.
4. Customized or made-to-order items.
5. Digital products or services

Exchange Policy

Eligible items may be exchanged for:

A different size or variant (if available)

A replacement item (in case of damage or defect)

Exchange requests are subject to product availability and seller approval.

Return Process

To initiate a return:

1. Contact our support team or use the return request option on your order page

2. Provide your Order ID and reason for return

3. Follow the instructions provided for returning the item

Once approved, you may be required to ship the item back to the seller or designated return center.

Refund Policy

After the returned item has been received and inspected:

Approved refunds will be processed within 5–14 business days

Refunds will be issued via the original payment method or as store credit (where applicable)

Please note that shipping fees and customs charges may not be refundable unless the return is due to an error by the seller.

Shipping & Return Costs

Return shipping costs may be borne by the customer unless the return is due to a defective or incorrect item

For international orders, additional shipping or customs charges may apply

Global Marketplace Disclaimer

Nubimart connects buyers with independent sellers and global retail partners across multiple countries. As such:

1. Return and exchange policies may vary slightly depending on the seller or country of origin.
2. Customers are advised to review seller-specific policies before making a purchas

Need Help?

If you need assistance with a return or exchange, please contact our support team:

📧 support@nubimart.com
🕒 24/7 Customer Support Available

⭐ OPTIONAL SHORT VERSION (FOR MOBILE UI)

Returns & Exchanges

You may return eligible items within 7–14 days if they are unused and in original condition. Items that are damaged, defective, or incorrect may qualify for replacement or refund.

Return and exchange conditions may vary depending on the seller and country.

👉 Contact support for assistance.